Marana Water Bill Dispute Request Form

Pursuant to Section 14-5-6 of the Marana Town Code, a customer may challenge, in writing, the accuracy of a utility bill. As part of the challenge, a water customer may request that the water meter be re-read or tested, provided that the customer pays for the meter re-read or meter test in advance. Costs associated with the meter re-read and/or meter testing will be refunded if the bill is found to be in error either due to a misread or if the meter test shows an over-calculation of volume by more than 3%. If the bill is found to be in error, the Marana Water Department will provide a corrected bill and the customer will have 20 days to pay the corrected bill.

Mediation may also be available in accordance with Section 14-5-6(A)(4) of the Marana Town Code. For more information about mediation, please contact the Water Department.

Name

Account Number *

Phone Number *

Bill Amount *

Service Address

Please explain why you believe the utility bill in question is not accurate.

Please check which of the following is being requested to verify the disputed bill:

Meter re-read (re-read fee of $40 in advance

Meter tested (testing fee of $110 in advance)

Once completed, return this form to the Marana Municipal Complex at 11555 W Civic Center Drive. Please note: if you have received a notice of delinquency, this form must be received by the Water Department within 10 days of the notice of delinquency. The Water Department will review returned forms and contact customers within ten business days. If you have any questions, contact Marana Water at (520) 382-2570.