Instructions

• Please access the application at https://marana.seamlessdocs.com/f/bill_dispute_form.
• Complete all response fields in the application.
• When you have completed the application, please click Submit and this form will be received via email. You may also return a completed form to:

              Town of Marana
              Water Department
              11555 West Civic Center Drive
              Marana, Arizona 85653

• Upon receipt of this form, an email with a copy of the request will be sent.

Licensing Time Frame

Pursuant to and subject to A.R.S. § 9-836 (2019), the Town of Marana hereby establishes its licensing time frames, available here.

Contact Information

Information about this form can be found at https://www.maranaaz.gov/water-rates-and-fees.  

For questions about this form, please contact Emily Liscum at maranawater@maranaaz.gov or 520-382-2570.

Pursuant to Section 14-5-6 of the Marana Town Code, a customer may challenge, in writing, the accuracy of a utility bill. As part of the challenge, a water customer may request that the water meter be re-read or tested, provided that the customer pays for the meter re-read or meter test in advance. Costs associated with the meter re-read and/or meter testing will be refunded if the bill is found to be in error either due to a misread or if the meter test shows an over-calculation of volume by more than 3%. If the bill is found to be in error, the Marana Water Department will provide a corrected bill and the customer will have 20 days to pay the corrected bill.

Mediation may also be available in accordance with Section 14-5-6 of the Marana Town Code. For more information about mediation, please contact the Water Department.

Once completed, select Submit and this form will be received via email. You may also return a completed form to the Marana Municipal Complex at 11555 W. Civic Center Drive. Please note: if you have received a notice of delinquency, this form must be received by the Water Department within 10 days of the notice of delinquency. The Water Department will review returned forms and contact customers within ten business days. If you have any questions, contact Marana Water at (520) 382-2570.